F.A.Q. - Frequently Asked Questions

The Park (around the Palace) is open from 9h-19h, being the last ticket purchase and last entrance allowed at 18h.

The Palace is open from 9h30-18h30, being the last ticket purchase at 17h30 and the last entrance allowed at 18h.

Pena Palace is located on Estrada da Pena, 2710-609 Sintra.

Access to Pena from the Historic Center of Sintra is not possible by private vehicle. Instead, you can get there by Uber, Taxi or any of the options below:

BUS: Number 434 – Quinta dos Lagos Stop (departing from Sintra Station (Train))

TUK-TUK: There are plenty of eco-friendly Tuk-Tuk’s departing from Sintra village center

BY FOOT: ~50min walking from Sintra village center

You can walk around all of these places within Pena Palace area. When you prefer to give your legs a break, you have other options like:

  • A paid transfer service (which you can choose when buying your ticket), that brings guests from the Park Entrance to the Palace. The service runs every 15 minutes and is wheelchair accessible.
  • A free hop-on hop-off transfer service that runs between the Palace and the Chalet of the Countess of Edla. Simply show your entrance ticket and hop on! This vehicle is also wheelchair friendly.

No, the Parks and Monuments of Sintra are open every day except on Christmas (24 and 25 December) and New Year’s season (31 December and 1 January).

The time slot you choose grants you access to Pena Palace at that time and must be respected. You can access the park anytime.

If you buy a Park and Pena Palace ticket, you can visit the Pena Palace, the Pena Park and the Chalet of the Countess of Edla.

If you purchase the Pena Park in Sintra ticket, you can access the Pena Park and the Chalet of the Countess of Edla, but not the Pena Palace.

Kids under 6 get in free, but you should select a ticket for them during your booking.

Reduced tickets for children 6-18 and seniors 65+ are available onsite (but please bear in mind the long waiting queues).

Yes, there are two guided tours departing from Lisbon: one that takes you to Pena Palace and Quinta da Regaleira (includes live guide inside the monuments), and another one that takes you to Pena Palace, Cascais and Cabo da Roca (this one doesn’t include the guided visit inside the Pena Palace, only the entrance ticket).

Both tours have transportation included in a minivan.

If you buy Free Cancellation tickets for more 12% of the original price, you can get a full refund of your purchase when you cancel it until 23h59 from the day before your visit.

Rescheduling may also be possible, so please contact Customer Service if you need to do so.

Currently we suggest you visit Pena Palace in the afternoon as is the time of day that presents fewer visitors, which provides a more relaxed visit. Consider scheduling your Palace visit for the afternoon and using the morning to discover the Park!

Pena Palace is wheelchair accessible: there is available a ramp leading up to the Palace entrance (but assistance is necessary to use it, as it is long and steep).

Like we mentioned on a question before, there is also a paid transfer running every 15 min between the park entrance and the palace, which is wheelchair accessible. Visitors with reduced mobility have a discount when booking this transfer.

To move around the Park, two traction devices are available (adaptable to the vast majority of manual wheelchairs) which allow you to take the recommended routes in the Park and outside terraces of Pena Palace, with greater comfort and speed. One unit is available at the main entrance of Pena Park and the other at the Commercial Complex of Pena Palace (it is recommended to use the transfer to reach a point closer to this location).

Unfortunately, the interior of the Palace is not accessible to people with reduced mobility due to the existence of steps along the entire route, as well as narrow corridors that would currently present a safety threat. In Sala dos Veados, a three-dimensional model of the monument is available, which visitors can touch and get to know better the volume and materiality of the building.

The Pena Palace shop, restaurant and cafeteria are accessible to everyone. There is an accessible toilet, and an elevator that connects the different floors.

The Chalet of the Countess of Edla is accessible for visitors on wheelchair on the first floor, but not on the second.

There are wheelchairs available for visitors, as long as these are pre-booked in advance.

No, only guide dogs are allowed in the park.